4065 Memorial Drive C2
Decatur, GA 30032
1(888) 606-2699

Schedule Pickup


Terms And Conditions
 Cozy Clean Laundry is pleased to provide laundry service to you ("you" or the "customer"), subject to your acceptance and compliance with the terms and conditions set forth below. Please read the following provisions carefully. Your use of the Cozy Clean Laundry website and service indicates your agreement to be bound by the terms and conditions contained herein. If you do not so agree, you must immediately cease using the Cozy Clean Laundry website and service.

Cozy Clean Laundry reserves the right, from time to time, with or without notice to you, to change these Terms of Use. The most current version of these Terms of Use can be reviewed by clicking on "Terms of Use" located at the footer of any page in the Cozy Clean Laundry website. The most current version of the Terms of Use will supersede all previous versions. Your use of the Cozy Clean Laundry website or continued use of our service after changes are made means that you agree to be bound by such changes. As such, you should review the Terms of Use periodically.

This agreement is strictly between Cozy Clean Laundry and its customers and does not in any way constitute or imply any relationship with any other parties. The term "Laundry" may be used to include wash & fold laundry (normal machine washable items), dry cleaning, and dress shirt laundry.
Pickup & Delivery
Laundry and/or dry cleaning pickups must be scheduled in advance by the customer. With the exact available pickup and delivery days depending on your service area (this information is shown in the website where you set up your schedule), pickup and delivery generally takes place each week on Monday through Friday, except on certain holidays determined by Cozy Clean Laundry. Cozy Clean Laundry reserves the right to determine the pickup and delivery times, normally between 8 a.m. and the evening hours depending on our laundry volumes and the most efficient routing of pickup and delivery vehicles.
Cozy Clean Laundry may provide the customer with Cozy Clean Laundry bags marked " Laundry" and/or marked "Dry Cleaning/Dress Shirt Laundry" upon customer's first delivery of these separate services. For their first pickup and other occasions where the customer does not have the appropriate Cozy Clean Laundry bag(s), the customer should SEPARATE THEIR WASH & FOLD LAUNDRY FROM THEIR DRY CLEANING/DRESS SHIRT LAUNDRY (dry cleaning and dress shirt laundry may be mixed and should be bagged together) and use plastic trash bags, pillow cases, or the like and LABEL EACH BAG "LAUNDRY" OR "DRY CLEANING/DRESS SHIRT LAUNDRY". Regardless of the bag(s) used, the customer agrees to always separate wash & fold laundry from dry cleaning/dress shirt laundry into separate bags and identify the bags "LAUNDRY" or "DRY CLEANING/DRESS SHIRT LAUNDRY". If no identifying labels are found, Cozy Clean Laundry reserves the right to wash & fold launder or dry clean the items at its sole discretion.
The customer agrees not to include any of the following that are in or attached to any of the items to be cleaned or inside any of the customer's laundry bags: (i) non-washable items, (ii) items that are labeled for hand washing only, or (iii) any other items not meant for laundering or dry-cleaning. The customer is responsible for any and all damage caused by any items left in the customer's clothing or laundry bag that cause damage to the clothing of any customer, the cleaning machines, or any other property of Cozy Clean Laundry or its customers.
Cozy Clean Laundry is not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pickup or delivery. The customer grants Cozy Clean Laundry personnel access to their pickup and delivery location and will exonerate, hold harmless, protect, and indemnify Cozy Clean Laundry, its employees, its successors, and assigns, from and against any and all loss, liabilities, damages, claims, suits, or actions, judgments, and costs which may arise from intentional acts, omissions, or negligent acts. The customer will restrain owned animals so they are not a danger to Cozy Clean Laundry personnel or have an opportunity for escape as a result of the driver's access and failure to close doors, gates, etc.

Missed Pickup or Delivery
If the customer misses a scheduled pickup (no laundry available for pickup) or a scheduled delivery (if the customer is not at their address and they have instructed us not to leave laundry unless they are present), a $10.00 missed pickup/delivery fee may apply, plus other amounts normally charged for distant or hard to service locations. There is no fee for pickups that are canceled before 8 am the day of the pickup.

Garment Care
Cozy Clean Laundry will use reasonable efforts to maintain a high quality laundering and cleaning service. Cozy Clean Laundry accepts no liability for for items treated in accordance with the care labels or other instructions provided; or for damage to items without care instructions or care instructions that are obscured or not easily seen. Cozy Clean Laundry accepts no liability for laundering of dry cleaning items that the customer has placed in bags labeled for laundry or wash & fold laundry; or for dry cleaning of laundry items that the customer has placed in bags labeled for dry cleaning and shirt laundry (higher dry cleaning charges may apply).  Cozy Clean Laundry accepts no liability for items that require special attention to be cleaned; however, as possible and at the discretion Cozy Clean Laundry, we will take special care of these items if they are placed in a separate plastic bag (provided by the customer) located within the customer's laundry bag and clearly labeled with instructions. Cozy Clean Laundry is not responsible for items bleeding, shrinking, or otherwise changing as a result of normal processing. Precautions will be taken to alleviate these problems if possible. Cozy Clean Laundry reserves the right to refuse to clean any garment. Cozy Clean Laundry does not guarantee the removal of all stains. Cozy Clean Laundry will re-clean items that, in its sole discretion, were not properly cleaned and have not been worn or used since they were cleaned. 

Prohibited Items
The customer warrants that they will not give Cozy Clean Laundry any items contaminated with solvents, chemicals, or cleaning products. The customer is responsible for any and all damage these cause to the clothing of any customer, the cleaning machines, or any other property of Cozy Clean Laundry or its customers. Cozy Clean Laundry will not clean items that contain solid animal or human feces.

Lost Items
In the event of missing items sent for wash & fold laundry, Cozy Clean Laundry assumes no responsibility for their loss. We take great care to insure that wash & fold laundry is positively contained to prevent its loss. Customers are often unaware of the exact contents of their wash & fold laundry bag, only having a suspicion that a lost item was included in the bag. It's natural that customers blame the laundry service, then common for them to find the item within their household or business in the following weeks. Wash & fold laundry is a bulk service that does not identify each item separately, so even if the customer includes an inventory list, it will not be noted.
In the event of missing items sent for dry cleaning item or dress shirt laundry, Cozy Clean Laundry will assume responsibility only for items counted as received and entered into our inventory system.  For these items, we will issue you a refund or credit for the value of that item, as specified in the International Fair Claims Guide from the International Fabricare Institute ("IFI") or as otherwise stated in these terms and conditions for damaged items, below.

Damaged Items
In the event that a wash & fold, dry cleaning, or a dress shirt item is damaged by Cozy Clean Laundry, we will issue you a refund or credit for the value of that item, as specified in the International Fair Claims Guide from the International Fabricare Institute ("IFI") or as otherwise stated in these Terms of Use. The Fair Claims Guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, the customer can attest to the age but Cozy Clean Laundry, in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available (e.g., because the item is no longer available in stores), Cozy Clean Laundry may use the replacement cost of a comparable item currently available. Notwithstanding the foregoing, the maximum reimbursement for each individual item is thirty dollars ($30.00) not to exceed the lesser of one hundred fifty dollars ($150.00) per order or twenty five dollars ($25.00) for every ten (10) pounds of wash & fold laundry washed and is subject to standard depreciation schedules as spelled out in the Fair Claim Guide from the International Fabricare Institute ("IFI"). The limit to this policy is three hundred dollars ($300.00) per customer per year. Although Cozy Clean Laundry is not liable for damage or loss due to the fault of third-party service providers, we may, in our sole discretion, chose to reimburse the customer in these events pursuant to the IFI standards described above.
We are not liable for any preexisting damage to garments or other laundry items. If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we may process it at our discretion on a best efforts basis. Or, we may return the item without cleaning it.  In addition, items which are purposely torn, distressed, or damaged by the manufacturer (e.g. jeans, denim garments, etc.), cannot be included in any damage claim.
Cozy Clean Laundry is not responsible for the loss or damage to any personal or non-cleanable item(s) left in clothing, washable items, or pickup or delivery bags such as money, jewelry, or other items.  Cozy Clean Laundry is also not responsible when such items (and including ink pens, markers, pencils, crayons, lip balm, etc.) result in damage to items during our processing.  While we try to detect and remove these items before processing, you agree not to leave such items in your laundry, dry cleaning, dress shirt, or pickup or delivery bags.
Missing or damaged items must be reported to us within forty-eight (48) hours of delivery of the item(s).

Cozy Clean Laundry reserves the right to change prices at any time and is not responsible for typographical errors on the website related to pricing information. We will inform you if a typographical error has resulted in a difference in pricing for your order before charging your credit card.  Cozy Clean Laundry reserves the right to reasonably modify its pricing without notice for items that are either very light-weight when dried (dry weight does not fairly represent laundering value), items that are very absorbent in comparison to standard fabrics (may require extended drying time), or other items that Cozy Clean Laundry judges to be unusual.
A minimum charge applies for wash & fold laundry ($20.00) and dry cleaning/dress shirt laundry ($20.00, waived if accompanied by wash & fold laundry). This helps us efficiently launder and pickup/deliver laundry.

Payment is accepted by debit or credit card. To schedule service the customer must have an active debit or credit card entered into the Cozy Clean Laundry website or, with prior arrangement and at the sole discretion of Cozy Clean Laundry, certain customers (e.g. high-volume commercial customers) may be granted payment terms.  Payments for completed services are non-refundable.  In the event that Cozy Clean Laundry is unable to authorize the customer's credit card for payment or the customer has invoices outstanding beyond the agreed on payment terms, laundry maybe held until payment for current and prior services is received.  Alternately and in its sole discretion, Cozy Clean Laundry drivers may accept cash on delivery (COD) payments with an additional fee equal to the amount charged by UPS (as of December 2015 this is $12.50).  It is the customer's responsibility to make sure they are given proof of payment by the driver and they should retain this record in case it is required to resolve payment questions.

Use of Third-Party Service Providers
Cozy Clean Laundry reserves the right to utilize any vendor or outside service provider, for any service, in its sole discretion, without notice to the customer.

User ID and Password
Access to the Cozy Clean Laundry website is granted through the use of your email address and a password that you will select upon registration. You are solely responsible for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your password and all use or charges incurred from use of the Cozy Clean Laundry website with your password. You agree to notify Cozy Clean Laundry promptly of any unauthorized use of your password and you will remain liable for any use of the Cozy Clean Laundry website until Cozy Clean Laundry blocks access with this password.

Your Account
You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your account and password to access the Cozy Clean Laundry website. You agree and accept responsibility for keeping all your account information current, including address, payment information, telephone number, and e-mail address. You can and are urged to update your information on our website. You agree that you will not provide fraudulent information and that you are solely responsible for any information you provide to Cozy Clean Laundry, and accept responsibility for all activities that occur under your account or password and for restricting access to your computer. You will comply with all laws applicable to your activities on the website and with this Agreement. Cozy Clean Laundry' secure server encrypts your credit card information so that it cannot be read as the information travels over the Internet.

Cozy Clean Laundry liability shall be limited to general money damages in a maximum amount not to exceed one hundred fifty dollars ($150.00). This liability shall be the extent of Cozy Clean Laundry' liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer's exclusive remedy. In no event will Cozy Clean Laundry be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not Cozy Clean Laundry knew or should have known of the likelihood of any such loss or damages. Cozy Clean Laundry disclaims all warranties, express or implied, with respect to the services rendered to the customer.